Local and NHS services
The surgery works in partnership with local and NHS service providers and groups.
Latest News
Flu Vaccinations for 50 -64 year olds
18th December 2024Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient […]
Global IT issue affecting GP practices and pharmacies nationally
19th July 2024We are aware of a global IT issue which is affecting some primary care services in our region. It may […]
Think Pharmacy First
26th January 2024🆘🤔 Need healthcare advice? Thinking ‘Pharmacy First’ makes it easier to get help. Skip the morning rush to see a GP […]
Improving Patient Care and Access
GP practices in North H&F
Introduction
General practices provide care for people of all ages and with all kinds of needs- from helping people to stay well and get better when they are unwell through to support for them to live with long-term illness or when they are at the end of their life.
This means access is complex- sometimes people have problems that need care on the same day, and at other times they need access to care from the same person- someone who understands their story and knows them and their family.
The GP practices in North H&F are working to improve access to services. By reviewing how we work, making better use of local resources, and working with residents, we aim to create services that better meet the needs of our patients.
Main Improvements
Improving how we work
We’re reviewing how we handle calls and online consultations to identify ways to respond faster when you contact us with problems or needs.
Helping people access the right care
General practice is the gateway to health and other services, so we are improving how we handle requests to ensure people access the right service or resource.
Support for vulnerable patients
For patients with complex problems, we aim to provide better continuity. This means they can see staff they know, and who know them and will help us be more proactive.
Helping patients use technology
The NHS is increasing the role of digital tools such as the NHS App in navigating care. We’re supporting this and offering help for those who need assistance to get started.
Summary and next steps
We’re committed to making services more responsive, accessible, and patient-focused but we can’t make improvements on our own. We need your help, so please contact us if you’re interested in getting involved.
Online Services
Get StartedYou can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.